Despite the huge investment that companies have made in tools and training, most studies still show a 60-70% failure rate for organizational change projects. Is it possible that everything we know about change management is wrong and that we need to go back to the drawing board? Here's an alternative explanation: The content of change management is correct, but the managerial capacity to implement it has been woefully underdeveloped. If your organization (or your piece of it) struggles with effectively implementing change, you might want to ask yourself the following three questions:
- Do you have a common framework, language, and set of tools for managing significant change?
- To what extent are your plans for change integrated into your overall project plans, and not put together separately or in parallel?
- Finally, who is accountable for effective change management in your organization: Managers or "experts" (whether from staff groups or outside the company)?